Refund Policy
Understanding our refund and cancellation policies – transparent, fair, and customer-focused.
General Policy
At CarShifting, we are committed to providing transparent and reliable car transport services. We understand that sometimes plans change. This refund policy outlines the terms and conditions under which refunds are processed. Please read this policy carefully before booking any service.
By booking a car transport service with CarShifting, you agree to the terms of this refund policy.
Cancellation Policy
You may cancel your car transport booking subject to the following cancellation charges:
| Cancellation Period | Cancellation Fee |
|---|---|
| More than 48 hours before pickup | 25% of booking amount |
| 24 – 48 hours before pickup | 50% of booking amount |
| Less than 24 hours before pickup | 75% of booking amount |
| After vehicle loading / on pickup day | 100% of booking amount |
* Cancellation charges apply to the total booking amount. Refund will be processed after deducting the applicable fees.
Refund Process
Refunds are processed as per the following timeline:
- Credit Card / Debit Card: 5 – 7 business days
- UPI / Net Banking: 3 – 5 business days
- Bank Transfer (NEFT/RTGS): 2 – 3 business days
- Cash Payments: Processed via bank transfer within 5 – 7 business days
Refunds will be processed to the original payment method used at the time of booking.
Non-Refundable Services
The following services are non-refundable once initiated:
- Vehicle Loading: Once the vehicle has been loaded onto the carrier, loading charges are non-refundable.
- Enclosed Carrier Upgrade: Any upgrade to an enclosed carrier is non-refundable once confirmed.
- Insurance Premiums: Transit insurance premiums are non-refundable once coverage is active.
- Express Delivery Surcharge: Expedited shipping fees are non-refundable once the schedule is confirmed.
Damage Claims & Refunds
In the event of damage to your vehicle during transit, please refer to our claims process:
- Report any damage within 24 hours of delivery.
- Provide clear photographs of the damaged areas and any visible issues.
- Submit a written claim with your booking reference and invoice number.
- Claims are reviewed within 7 business days.
- If approved, compensation is processed based on the declared value and insurance coverage.
For insurance claims, the final settlement is subject to the terms of the insurance policy. Please refer to your insurance certificate for detailed coverage.
Need Help?
If you have any questions about our refund policy or need assistance with a cancellation, our support team is here to help.
